1. Introduction

We are committed to protecting your privacy and keeping your information secure. By using Levita you agree to this policy and to the way we process your data.

2. Information We Collect

We collect the information you share with us when creating an account and using our services.

• Personal data: your name, date of birth, sex, address, email address, and phone number.
• Health information: your current medical conditions, medications, symptoms, medical history, and any other health details you choose to provide.
• Medical records: bloodwork, ECGs, MRI scans, and any other laboratory results or documents you upload to the platform.

3. How We Use Your Information

We rely on your information to deliver the services you request and to improve Levita for all patients and clinicians.

Our AI models are trained only with anonymized data and always require your explicit consent.

• Providing medical services and coordinating with our licensed physicians.
• AI-assisted diagnostics that enhance accuracy and clinical efficiency.
• Improving the platform and developing new features.
• Communicating with you about appointments, updates, and policy changes.
• Conducting scientific research and preventive screenings with anonymized datasets.

4. Data Anonymization and AI Training

For AI training we remove every personal identifier so that the resulting datasets cannot be linked back to you.

We will always request your clear consent before using anonymized health data for this purpose.

5. Data Security

Robust technical and organizational safeguards protect your data from unauthorized access.

• Full encryption in transit and at rest.
• Strict access controls limited to authorized medical professionals.
• Secure infrastructure with continuous monitoring and periodic audits.

6. Your Rights

Albanian data-protection law grants you comprehensive rights over your personal information. We will respond to every request within the required legal timeframe.

• Right to access and obtain a copy of your data.
• Right to rectify inaccurate or incomplete information.
• Right to erasure (the right to be forgotten).
• Right to restrict processing and to data portability.
• Right to object to processing and to withdraw consent.

7. Data Sharing and Disclosure

We do not share your health information with third parties without your explicit consent unless the law requires it or it is essential for your care.

We never sell or license your personal data.

• Licensed Levita physicians and medical staff who are directly involved in your treatment.
• Regulatory or judicial authorities when legally compelled to disclose information.

8. Data Retention

We retain your information only for as long as necessary to deliver telemedicine services and to meet legal and professional obligations.

9. Changes to This Policy

We may update this policy to reflect legal, technical, or operational changes and will notify you of any material updates.

10. Contact Us

If you have questions or wish to exercise your rights, please reach out to our Data Protection Officer at contact@levita.ai.