Levita Terms of Service

Telemedicine service agreement

Last updatedNovember 3, 2025

These Terms explain how Levita, our medical partners, and patients collaborate within the telemedicine platform so care remains safe, transparent, and compliant.

Please review them before booking a consultation so you understand scheduling, payments, cancellations, and everyone’s responsibilities.

1. Acceptance of Terms

By accessing and using Levita's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you disagree with any part of the terms, you may not use this platform.

2. Service Description and Pricing

Levita offers remote medical consultations delivered by licensed healthcare professionals. Key service details include:

  • Service: Levita provides telemedicine consultations that connect patients with licensed healthcare professionals remotely.
  • Consultation Price: The standard fee for a medical consultation is €40. We currently offer a 50% discount, making it €20 (or 2,000 Lek).
  • Payment: All services must be prepaid through the online platform at the time you schedule your consultation.

3. Cancellation and Refund Policy

Once a consultation payment is completed, it is non-refundable.

  • Please review the consultation details carefully before completing the payment.
  • For more information, please contact support via the Levita platform.

4. Important Medical Disclaimer

The information and services provided by Levita are for informational purposes only and are not intended to replace professional medical advice, diagnosis, or treatment.

  • Always seek the guidance of your doctor or another qualified healthcare provider for any medical questions.
  • Do not disregard or delay professional medical advice based on information obtained through Levita.
  • In a medical emergency, contact emergency services immediately (dial 127). Levita is not designed for emergencies.

5. Use of the Platform

When using Levita, you agree not to:

  • Modify, copy, or redistribute platform materials for commercial purposes.
  • Attempt to decompile or reverse engineer any software included in Levita.

6. Limitation of Liability

Levita and its medical staff will not be liable for damages arising from the use or inability to use the services provided. All services are offered on an "as is" basis without warranties, and users accept all risks associated with using the platform.

7. Changes to the Terms

Levita reserves the right to update these Terms of Service at any time. Any changes take effect immediately upon publication on our website.

Need assistance?

Our support team is here to help with terms-related questions, billing issues, or anything that prevents you from accessing care.

Levita - Terms of Service